23rd October 2014
We are incredibly passionate about the leather furniture that we manufacture, and this passion is evident in the quality of our products. Whether it’s a Chesterfield sofa, an armchair, or a storage stool, the utmost care and pride goes into ensuring that it’s of an impeccable standard. In this blog post, we will highlight 3 key things that you should expect from every leather furniture manufacturer.
It goes without saying that the quality of the leather furniture you purchase is of paramount importance. Furthermore, buying furniture is seen as a considerable investment, so it’s essential that your purchase can stand the test of time and give you the return on investment that you deserve. Unfortunately, not all leather furniture manufacturers place as much emphasis on quality as they should. It’s not just the aesthetics of furniture that is important, it’s also the standard to which it has been manufactured.
For example, a leather sofa that has been made using beech wood is unlikely to last as long as one that has been made using carefully selected hardwoods. When buying leather furniture, always ask the manufacturer about the materials that were used to make it. If they are confident in the build quality of their products, they will be more than happy to tell you more about their manufacturing process. At Thomas Lloyd, all of our leather furniture is handmade by skilled and experienced craftsmen. An insight into our manufacturing process can be seen on our YouTube channel.
If a manufacturer has been trading for a significant period of time, they will have developed some sort of reputation. But it’s whether or not they have developed a good or bad reputation that is important. At Thomas Lloyd, we have been hand making leather furniture since 1981, since then we have established ourselves as a leading manufacturer of traditional and contemporary leather sofas. When considering whether or not to purchase furniture from somewhere, find out more about their history and reputation.
It can also be helpful to look at reviews that past customers have left, this will give you an idea as to the quality of their products and the level of customer service they provide. At Thomas Lloyd, we are proud of the feedback and reviews that we have received and believe that they are a testament to the high standards that we consistently strive for. Feedback that we have received from our customers can be seen here.
Providing an excellent level of customer service is just as important as providing an excellent product. It’s nice to have the peace of mind that the company you purchase your furniture from isn’t going to do a disappearing act if a fault occurs. It’s the little things that count, such as friendly delivery drivers, great communication, and a willingness to go that extra mile. When purchasing a piece of leather furniture online, check how long the company has been established, and also make sure that they have a legitimate address and telephone number.
On the subject of customer service and aftercare, you should always check the warranty and guarantee that comes with your purchase. With leather furniture being a considerable investment, you will want to know that your investment is protected against faults or other problems. If a manufacturer believes in the quality of its products, then it won’t have a problem in providing a guarantee and warrantee. At Thomas Lloyd, we are so confident in the quality of our furniture that every piece we produce comes with a full 2 years manufacturer’s warranty. Furthermore, we also provide a 21 day ‘no quibble’ money back or exchange guarantee.
All in all, if you combine exceptional craftsmanship and customer service with a reputation that inspires trust, you have the ingredients for a great leather sofa manufacturer.
Whether you want to know more about one of our leather sofas, or you just have a general enquiry, we would love to hear from you! Call us today on 01443 771 333
