Our triple guarantee
NO RISK MONEY-BACK GUARANTEE
If you change your mind about your purchase, or you are not completely satisfied with your new Thomas Lloyd furniture after it has arrived, just let us know within 21 days of delivery and we will either exchange it or collect it free of charge and refund your money in full.
Please note collection charges apply to certain areas of Scotland.
Bespoke and clearance orders are not covered by our 21 day no risk money-back guarantee.
TWO YEAR ALL PRODUCT GUARANTEE
All materials and workmanship are guaranteed for two years against any defect arising. This includes leather, foam, fillings, castors, hardwood legs, steel springing, webbing, and buttons – in fact everything right down to the brass tacks.
FIVE YEAR FRAME GUARANTEE
All our frames are constructed using non-tropical hardwoods such as birch and beech sourced from sustainable European forests and guaranteed for five years against defects.
In the unlikely event of a fault we will collect, repair and return your furniture entirely free of charge with minimum fuss.
Full terms and conditions.
